Refund Policy
Effective as of: September 10, 2026
At Original Pajamas, we want you to be completely satisfied with your "Christmas Family Matching Pajama Set." If for any reason you are not, we offer a straightforward return process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. Returns requested outside of this 30-day window will not be accepted.
2. Condition of Returned Items
To be eligible for a return, your item must be:
- Unused and unworn.
- In the same condition that you received it.
- In its original packaging with all tags attached.
- Free from any odors, stains, or damage.
Items that do not meet these conditions may be refused or subject to a partial refund.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@cmfrtchristmaspajama.com within 30 days of delivery. Please include your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Ship Item: Package your item securely, include the RMA number clearly on the package or inside, and ship it to the address provided.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items marked as "Final Sale" or "Clearance."
- Personalized or customized items.
- Items that pose hygiene concerns once opened or used (e.g., underwear, if applicable, though our pajamas are generally returnable if unworn).
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately at support@cmfrtchristmaspajama.com with your order number and photos of the issue. We will gladly arrange for a free replacement or a full refund, including return shipping costs, at no additional charge to you.
8. Exchange Policy
If you wish to exchange an item for a different size or color, please follow the return process outlined above to return the original item for a refund. Then, place a new order for the desired item on our website. This ensures the fastest processing and availability of your new item.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cmfrtchristmaspajama.com.